Privacy Policy

NORTH WEST DISCOUNT PET FOODS LTD (Company No. 05256125), registered at 19 Park Road, Lytham St. Annes, Lancashire, FY8 1PW, operates the nwdpet.shop website. You can contact us at support@nwdpet.shop.

We collect the information you give us when you contact us or place an order, such as your name, email address, phone number, delivery address and the details of your enquiry or order. We may also collect basic technical information such as your browser type and pages visited.

We use your information to respond to enquiries, process and deliver orders, handle returns and refunds, keep records required by law and improve our service. We do not sell your personal data.

We process personal data to perform our contract with you, to comply with legal obligations, and for our legitimate interests in running and improving the business, in a way that respects your rights.

We share information only where needed to run the service, for example with delivery couriers and, once connected, our payment provider. These parties process data on our instructions and under appropriate safeguards.

We keep personal data only for as long as necessary for the purposes above and to meet legal and accounting requirements, after which it is securely deleted.

You have the right to access, correct or delete your personal data, to object to or restrict certain processing, and to data portability. To exercise these rights, contact us at support@nwdpet.shop. You also have the right to complain to the UK Information Commissioner's Office.

We use only the cookies needed for the website to function and to understand basic usage. You can control cookies through your browser settings.